PayPal

  • Learn more about PayPal

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      What is PayPal?

      PayPal, an eBay company, is a global leader of online payment solutions, with approximately 70 million active accountsi worldwide and a total payment volume of US$60 billion (2.2T THB) in 2008 - amounting to 9% of global ecommerce and 15% of US ecommerce.


      How does PayPal work?

      PayPal is an all-in-one secure payment solution that enables individuals or businesses with email addresses to send and receive money online. PayPal lets merchants offer their buyers multiple ways to pay, including via major credit cards, debit cards, bank transfers, and more.


      Why use PayPal?


      Expand your reach – Attract more buyers with PayPal’s 70 million active accounts in 190 markets and 18 currencies around the world.


      Increase sales – Businesses get an average sales increase of 14% when they add PayPal. (Based on Q1 2006 PayPal phone survey of small and medium-sized businesses doing a min of USD $120K in annual sales online)


      Secure – Buyers choose to pay using PayPal because they want to buy online without sharing financial information with merchants. Plus, you never have to worry about storing any of your buyers’ sensitive financial information.


      Fast – Receive immediate payment from your buyers in multiple currencies.


      Easy – Offer buyers more ways to pay – credit cards, debit cards, bank transfers, and more; easily manage and track multiple currency transactions.


      Cost effective – There are no set-up fees or monthly fees, you pay when you make a sale. Transaction fees are 3.9% to 2.9% + small flat fee (varies depending on currency received).


      What are PayPal’s fees?

      PayPal is affordable for businesses of all sizes. There are no set-up fees or monthly fees. You pay when you receive money in your PayPal account. Transaction fees are 3.9% to 2.9% + a small flat fee (varies depending on currency received). Go to www.paypal.com and click the “Fees” link at the bottom of the page.


      Additionally, if your transaction involves a currency conversion, it will be completed at a retail foreign exchange rate quoted to PayPal by a financial institution, which is adjusted regularly based on market conditions. This exchange rate includes a 2.5% processing fee, and the fee is retained by PayPal. The specific exchange rate that applies to your multiple currency transaction will be displayed at the time of the transaction.


      How do I get started?

      Sign up for a PayPal Business account. It’s free and takes just a few minutes.

      1. Go to www.paypal.com and click “Sign Up”. Select your country in the drop-down menu and choose “Business” account.
      2. Enter your account information and then link and confirm your credit card - this gives additional security and increases the default withdrawal limits on your account.
      3. Confirm your email address to activate your account.

      How do I know when I receive a payment?

      PayPal will notify you via email or you can log in to your PayPal account and go to the “History” page.


      How do I withdraw my money from PayPal?

      You can withdraw funds from your PayPal account directly to your bank account:


      1. 1. Log in to your PayPal account.
      2. 2. Click the “Withdraw” sub-tab of the “My Account” page.
      3. 3. Click the “Withdraw funds to your bank account” link and enter the amount.

      Note:You’ll need to add your bank account to your PayPal account before you can withdraw your funds:


      1. Log in to your PayPal account.
      2. Go to your “Profile”.
      3. Click “Add or edit bank account” from the drop down menu.
      4. Fill in your bank account details – exactly as they appear on your bank statement.
      5. Then confirm the information you’ve provided is correct.
      6. Click “Add bank account”.

      Important:Make sure the name on your PayPal account matches the name on your bank account or the funds will be returned and a small return fee will be charged.


      Are there fees to withdraw money from my PayPal account?

      • Via bank account:
        • Free for withdrawal amounts of 5,000 THB or more.
        • 50 THB for withdrawal amounts of less than 5,000 THB.

      Please note that some banks charge their customers a fee for electronic funds transfers. PayPal can make no assurances that you will not be charged by your bank. Please ask your bank whether it charges for electronic fund transfers before you initiate a withdrawal.


      How long does it take for the funds to show up in my bank account?

      Typically, 3-5 days.


      What protection does PayPal offer merchants?

      PayPal offers users many ways to help safeguard privacy, prevent fraud, and protect transactions - preventing the likelihood of a dispute, claim or chargeback.


      PayPal uses industry leading, state-of-the-art technology to prevent fraud. They also use proprietary risk models to help predict fraudulent activity. In addition, PayPal has over 2,000 fraud agents working 24/7 to help keep your transactions safe. To protect privacy and prevent fraud, PayPal has a verification system and never shares sensitive financial information between buyers and merchants. Additionally, PayPal will investigate complaints filed against a merchant and facilitate the resolution process between the merchant and the buyer.


      PayPal also provides guides and best practices to help users learn how to protect themselves by understanding the types of risk and how to manage them.


      You can learn more by visiting PayPal’s Security Center for tips to grow your business safely. Go to www.paypal.com and click the “Security Center” link at the top of the page.


      Are there items I’m prohibited from selling using PayPal?

      Yes. Please check the Acceptable Use Policy on PayPal’s site by clicking the “User Agreement” link at the bottom of the page.


      What tools does PayPal have to help me with my business?

      • Transaction History Reports: Track and download your transactions in one central location for easy and quick order fulfillment. Log in to your PayPal account and go to the “History” tab.
      • Business reports: Get monthly sales reports, financial statements, and case reports to help you effectively manage your business and save time. Go to: https://business.paypal.com. (requires log in)
      • Multi-user access (Business accounts only): Create multiple logins and access levels to allow your employees to complete necessary tasks while limiting their ability to view or utilize sensitive information.

      How do I contact PayPal customer service?

      Go to PayPal and click the “Contact Us” link at the bottom of the page.




      iActive accounts are those that have had activity in the past 12 months. PayPal has a total of 175 million accounts worldwide.

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